CAR INSPECTION NYS DMV
Smart Shopping for auto repairs can help avoid problems with a repair shop unreliable or dishonest by following these tips.
Deal only with a licensed store Make sure it's a green and white New York State registered automotive repair shop sign outside the store and Department of Motor Vehicles NY valid registration certificate to 'VDD inside.
Ask your family, friends and colleagues for advice on reliable repair shops in your area, as well as those you should avoid.
Keep all records, including estimates, invoices, work orders, receipts, warranties and guarantees Besides their importance if you file a complaint repair, these documents serve your service record, and could increase the resale value of your vehicle.
If you allow the repair work by phone, note the date and time, the name of the person you spoke to, felt any price quoted, and other relevant details.
Do not be afraid to ask questions of management of a store should take the time to explain the necessary repairs and price, discuss problems, and talk about the training and experience of employees.
Under the Act repair shop, you have the following rights when dealing with a repair shop.
If you ask, the repair shop must give you a written estimate for parts and labor needed for each specific repair The store may charge a reasonable fee for the preparation of a written estimate, but the load working for an estimate can not exceed the magazine s charging the usual hourly work.
The estimate should list each part and its cost, and to show what parts, if any, are either used or not the quality of origin It must show labor costs for each repair and by what method they are calculated the store can not pay more than the estimated price without your permission.
A store can not perform all services, unless you give your permission If the store prepares a written work order, it must give you a copy if you prepare a written work order, the store must accompany the invoice If the work is licensed verbally or by telephone, the invoice must indicate the date, time and name of the person giving the authorization.
You are entitled to return all replaced parts, except parts warranty and exchange, but you must request in writing before the work is done if you allow telephone work, the store must keep parts replaced, and make them available when you take the vehicle.
When repairs are completed, the shop must give you a detailed invoice listing each repair done, each part replaced, the cost for each, and the cost of labor The invoice must show what spare parts, if any, are used or not original quality must show the odometer when you leave the vehicle for repair and when the bill was prepared if the store has promised a delivery date, which must be included in the repair order If you received a written estimate, compare it with the bill and try to resolve all issues before paying for repairs.
You have the right to inspect your vehicle before the store to pay for repairs, however, does not give you the right to remove the vehicle from the store without paying for repairs, or inspect in areas where are allowed authorized employees.
A store is not required to guarantee its work, but if a store voluntarily guarantee repairs must include the terms and period of the warranty on the invoice.
If you are not satisfied with the quality or the price of a repair, discuss it with the store management Many misunderstandings can be resolved by peaceful discussion honest.
If you are not satisfied after talking to management, please contact Consumer Safety Services Section vehicles DMV You can call 1-518-474-8943 between 8 am and 4 30 15 hours on weekdays, except state holidays, you can write to consumer Services, Box 2700-ESP, Albany, NY 12220-0700 you can file a complaint with the DMV, even if you have also contacted another consumer protection agency the vehicle safety complaints report VS-35 for a complaint against a repair shop, car dealership or inspection station is available for download at.
If you call the DMV, all the documents and information regarding repairs to you if you file a complaint by mail, send photocopies of these documents, not originals.
Complaints must be made to DMV within 90 days or 3,000 miles after repair, whichever comes first, and we can not resolve disputes on the terms of warranties or guarantees.
A representative of the DMV customer service will try to solve the problem by discussing with you and the shop About half of the complaints received by DMV are resolved through mediation.
If the problem of compensation is not resolved, your complaint will often refers to a regional DMV office for investigation A DMV inspector may contact you to ask questions or discuss your case in detail These inspectors are experienced automotive technicians trained to investigate and resolve complaints.
If the investigation shows the DMV shop violated the repair shop Act or the regulations, DMV either send a warning letter to the store or schedule a hearing if a hearing determines that there were violations, DMV will take steps against the shop This may include the suspension or revocation of registration and the imposition of fines or the shop.
If you suffer a financial loss due to overload or unnecessary repairs or poor quality, the administrative judge presiding at the hearing to offer the store can pay restitution The store can then receive a suspension period more and short or a lower fine.
DMV can not force a shop to pay restitution restitution is limited to the amount you have paid too much or the cost of appropriate repairs other expenses such as the cost of renting a replacement car, can not be included Deposit a complaint with DMV does not prevent you from seeking the help of other consumer protection agencies or take justice in store However, if you receive a court settlement or is pending, the return by DMV are not available.
Under repair shop Act, thousands of dollars are returned to consumers each year through mediation and restitution In addition, hundreds of vehicles are repaired free of charge Repair Shop Act also helps to make our roads safer promoting repair quality automobiles.
Repair Shop Act works best when consumers take the time to shop wisely for car repairs, keep records of their dealings with shops and discuss repairs to the management of the store in order to avoid misunderstandings.
New York State Department of Motor Vehicles Andrew M Cuomo, Governor Theresa L Egan, Deputy Executive Commissioner.
Know Your Rights State Auto Repair New York DMV, your, rights, self.