How to buy a used car - advice and tips Top Gear # 39; Steve Berry
How to complain about a used car from a dealership.
Contact the dealer or, if you bought your car to buy, the finance company of the most quickly as possible.
The first 30 days you're entitled to a right to 30 days to reject under the Act on the rights of consumers if the car is unfit for purpose of insufficient quality or not as described, you may request a repair or replacement, but you aren t have to accept and may require a full refund the concessionaire will be legally required to provide.
After 30 days If you're outside the 30 days, you are obliged to accept a repair or replacement offering.
Car dealers repayment deductions may make a deduction for the refund for the equitable use of the car after the initial right to 30 days to reject period.
Use this tool to request a refund, repair or replacement Once you have answered a few simple questions, you will receive an email with a ready-to-go letter to send to the retailer.
If you purchased the car hire purchase or credit card you have the right to bring the dispute to your finance company or credit card company.
If you purchased the car hire purchase, you have the common law right to reject a defective car for the duration of the agreement as you stop using the car once you have discovered writing default the company to hire purchase and tell him that you reject the car as it is unsatisfactory.
If you paid for the car second hand on your credit card or other type of credit as a loan your credit provider is jointly liable for any breach of contract as the car did not cost more than 30 000.
If the car dealer won t help, contact the credit company or you are rejecting the second hand car or want to request reparations.
If the credit card company or provider won t help, you can take your case to the Financial Ombudsman Service.
If the dealer's finance company didnt answer your letters, refuses to do anything, or makes a final offer you are unwilling to accept, write again giving them one last chance to solve the problem.
Tell the concessionaire or finance if it doesn t act, you'll take your complaint further.
What are the legal experts can provide you with clear advice about your problem.
We are not on the clock, so for only 29 to 99, you can talk as long as you want, and call us whenever you need.
If the dealer still doesn t sort out your problem, you can do one of the following.
Forward your complaint to the Consumer Ombudsman.
If the value of the used car repairs or you want to do is below a certain amount 10 000 in England and Wales and 3,000 in Scotland or Northern Ireland, you can use the small claims court.
If your application is more than that, you have to use the full court, which is more complicated and could be costly.
If you are claiming the cost of repairs, make sure that you have sufficient evidence to prove your claim.
For example, collecting reports and photographs of experts before allowing another garage to repair the car.
If possible, it is worth knowing if the dealer has enough money to pay your claim not worth prosecuting a person or business that has no money.
How to complain about a used car dealer, complain, dealer, 30-day right to reject.