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Is Dollar Rent A Car customers regularly with video Scam insurance scam.
In retrospect, Eileen McMonigal believes she looked like the perfect target for a scam She had recently broken an ankle, so when his flight arrived in Tampa, Florida, she needed a wheelchair to get around the an airport young escort raised his belongings, which included carryon luggage and a puppy in a travel carrier.
The psychology of the system is to drive customers through the process without analysis - John Mattes.
As she has done in the long line at Dollar Rent A cons For his escort itched to hold office and she was tired from his trip a six-day stay was early, and more than anything, I just wanted him rental car and be on his way.
And this is the precise point where the transaction McMonigal and hundreds of other customers Dollar Rent A Car say the company's fooled into signing up for insurance coverage they have explicitly said they did not want.
I certainly looked like someone you might enjoy sitting in a wheelchair, my knee is charged with several things, an anxious guy behind me, and I have white hair, she said the guy at the counter mumbled, and there was sense to leave s Move I stuck the envelope in the car and left.
It d be easy for skeptics to dismiss McMongial, a suburb pittsburgh resident, as befuddled old driver who didn t understand the written agreement, but hundreds of complaints in the lawsuit and retail consumer organizations remarkably similar complaints on experiments with Dollar Rent A Car.
Consumers say that the company takes advantage of the most vulnerable times when they've waited in a long line at the airport and charge hundreds, and in some cases, thousands of dollars.
Although the scope of the alleged victims extends to all ages and demographics, older drivers, foreign visitors and parents who are easily distracted by young children to the counter account for a disproportionate number of complaints Customers who longer rental periods are also more likely to be targeted, said John Mattes, a lawyer representing the plaintiffs in two class actions against Dollar Thrifty Automotive Group.
It's often until the customers come back to the airport, they realize they're on the hook for unexpected costs that amount often hundreds or thousands of dollars.
The first reaction of customers have is that they feel somehow they were misled and deceived, and then they are embarrassed and humiliated, Mattes said, but they shouldn t be, because this is a system that worked well for millions dollars the psychology of the system is to drive customers through the process without any analysis.
Here's how they say the process works Once guests reach the counter agents to sign for add-ons like collision damage waiver, the loss damage waivers roadside assistance programs they say specifically that they not want that in many cases, customers have already checked with their own auto insurance companies to confirm the rentals are covered by their own policies or they have already purchased insurance through similar or services.
There is often confusion about whether a client wants to forgo coverage or wants waiver agreements can review and sign the contract on an electronic signature pad like those commonly seen in grocery stores, which can be read on the type small and difficult once it is signed, agents print the contract, immediately sealed envelope, stuff it in an envelope, and as they hand the tenant, they call the customer side of the counter.
It's often until the customers come back to the airport, they realize they're on the hook for unexpected costs that amount often hundreds or thousands of dollars and yet, they're in a vulnerable position in a race to catch their flight home.
When you come back and say, Wait, that right isn t they say that if you have a problem, you must go to the office, said McMonigal, the unwanted add-ons cost 202 93 above the basic rental fee so I went there, and the girl said: this happens all the time, especially when travel agents are booking But it doesn t sense, because I said no to additional insurance.
It is not only the Office of the Florida Attorney General said that investigation into the business practices of the dollar after receiving a number of complaints, especially passengers using airports in Tampa and Orlando An agency spokesman would not provide details Autoblog investigation and would only say that it is ongoing.
Mattes said travelers flying into Denver International Airport also identified a large number of complaints, but it is not isolated to these three airports A suit filed in the US District Court alleges Colorado travelers 44 different US airports have been scammed affected airports include large cities like Los Angeles, New York and Tampa smaller in Spokane, Tucson Little rock.
I know better than anyone that you buy your insurance would have been a waste of money and totally unnecessary - Michael Nellis.
Last month, a woman flew from China to watch his son degree from the University of Iowa She made her reservation and paid there for Insurance Despite a language barrier, Caixia Lai told a television station Iowa intention was clear she did not want extra insurance when asked to airport location of rental Moines its total price was supposed to be 30 in 1177, but its dollar charged over 3528 in the overall, maxing out his credit card if not for a secret investigation by whot TV she doubted she would have received a refund and concerns that have been blocked in the United States.
May 9, 2014, Salvador Duenas took a car in Los Angeles for a holiday 10 days, he had made arrangements through a travel agent in Mexico already included the expenses for the insurance agent has against not explain what he was doing, Duenas wrote in its complaint that I give her the reservation I had, but it looks like a new one, he asked me to sign on the tablet, and that's it.
Michael Nellis, one of two plaintiffs named in the Colorado class action, said he refused all insurance and prepaid gas offers in Fort Myers Airport in Florida, leaving the clerk full coverage of its own policy covered rental cars printing was small and the room was darkened, he wrote that I did trust him to make me pay when I think I'm in charge I scammed and cheated intentionally.
He was accused 482 51 when he thought the charges would be 29 223 Nellis wrote that he knows better than anyone the system should work, because he's retired insurance adjuster and used to process applications for Enterprise Rent-a-Car I know better than anyone that you buy your insurance would have been a waste of money and totally unnecessary, he wrote.
Jamal Powell, a former employee of the dollar, told ABC-10 last year the San Diego practices are attractive to employees because they receive a commission for the sale of additional services Sá There really great, he said, because as leasing agent, 95 percent of the money you make is the commission.
In a written statement, Anna Bootenhoff, spokesman for Dollar Thrifty Automotive Group, told Autoblog that Dollar boasts comply with all laws we deny allegations that the company sells its customers the products they want to do, and we intend to defend vigorously the cases mentioned.
What sets Mattes anger and clients who say they were victims of fraud is what they see as the brazen shares of the company's claims are pending for about four years and they're not much of a secret the New York Times reviewed the allegations contained in an article published on April 5, 2013 and Autoblog sister site AOL Autos followed April 8, 2013.
Auto Rental News, a trade publication that wrote about the car rental company, detailed the class action in California against Dollar in November an article that discussed the best practices in the industry by using electronic signature pads he noted the judge in the class- action suit California allowed the case to proceed, wrote in his opinion that the conduct of the dollar is more than just endemic dishonesty.
I certainly looked like someone you might enjoy sitting in a wheelchair, my knee is charged with several things, an anxious guy behind me, and I have white hair - Eileen McMonigal.
Despite the attention, complaints continue to arrive The Better Business Bureau says it has closed 852 complaints dollar over the past three years, including 357 in the last 12 months on the last complaint arrived Thursday morning a woman who rented a car in Louisville, Kentucky.
I'm in my 60s and it is not a stretch of my first car, she wrote I was traveling for the company I was working for Procter and Gamble for over 25 years, this is the first time I've never had a problem.
When the documents were ready before I signed, I said again, now I do not need nor want the assurance She said, I know, all you need to do is sign when returned the car, it was an additional charge for 194 in unwanted insurance.
Mattes said it's simple solution that would eliminate the ambiguity in the rental process at the end of the order process, the agent could tell a customer the total payment required at the end of the rental period requested if such a process could be implemented, or if the dollar had considered adopting a similar approach through its canals, a spokesman of the dollar did not respond.
Is Dollar Rent A Car customers regularly Scam insurance scam w, makes dollar rent.